This warranty extends to any person who was the resident owner of the property at the location where and at the time the windows were installed, and who continues to own and reside in said property under the following terms and conditions:
1. Vinyl Profiles (Lifetime Warranty): Vinyl main frames and vinyl sashes are lifetime warranted not to rot, pit, corrode, peel or blister under normal use and service. Note: Brown painted vinyl is warranted for 20 years.
2. Light Lift™ Window Sash Balance System (Lifetime Warranty): TrueView’s exclusive Light Lift™ Sash Balance System is lifetime warranted against defects in material and workmanship under normal use and service.
3. Insulated Glass Unit and Hardware & Attachments (Lifetime Warranty): Insulated glass manufactured with TruSeal’s Duralite™ Insulating Glass System is warranted not to show material obstruction of vision resulting from film formation caused by moisture between the interior of glass surfaces due to failure of the airtight seal. All insulated glass has an allowable imperfection range in accordance with American Society for Testing Materials - ASTMC1036-90.
If glass should fail prior to year 20, TrueView will provide you with a replacement unit at no charge. If glass should fail after year 20, then TrueView will allow you a percentage of the company's selling price for insulated glass at that time, according to the following chart.
Years 1 - 20 100%
Years 21 - 50 75%
Years 51 - Lifetime 50%
Hardware and attachments are lifetime warranted against defects. NOTE: In the case of optional leaded or beveled glass, replacement coverage for failure is 100% for 8 years from the date of manufacture and carries no proration thereafter.
4. Labor One year limited labor warranty. During the first year from date of manufacture, TrueView will provide installation site labor FREE of charge to make the repair or replacement. In addition, TrueView will provide FREE replacement parts and ship the replacement parts to the installation site FREE of charge. Labor for the installation site replacement of a sash/glass or screen is specifically excluded from this warranty. TrueView will ship replacement sash/glass or screen to the dealer nearest you FREE of charge. You are then responsible for the installation of the replacement sash/glass or screen. If you request that an TrueView service technician come to the installation site to replace a sash/glass or screen, you are responsible for labor and travel costs.
5. Wood Components in bow & bay windows and extension jambs are specifically excluded from this warranty.
Limited Transferrable Warranty.
This limited warranty is transferrable by the original property owner to one subsequent property owner providing TrueView receives written notice of the transfer of title of property within 30 days after the date of transfer of ownership. Failure to notify TrueView in writing will release TrueView of any further obligation under this limited warranty. In the event of transfer of property, the warranty period shall be limited to the original warranty period.
At no time are labor costs associated with the removal, installation or reinstallation of the windows and rolling doors covered under this warranty. All labor charges will be at then prevailing rates. Quality of installation may be covered under other warranties as provided by installing dealer.
The warranty to corporations, partnerships, government agencies, organizations, or any other entity capable of infinite life is limited to 10 years from date of manufacture on vinyl profiles insulated glass, hardware and attachments, and subject to the same conditions as stated herein.
Condensation on exterior glass or vinyl does not indicate a defect in the window and may occur as a result of humidity within the building and interior/exterior temperature, and, therefore, condensation is specifically excluded from this warranty.
Minor cosmetic improprieties are not considered defects. The word "defect" as used in this warranty is defined as "those improprieties which materially impair the use of the product.".
This warranty does not apply to windows which have been installed outside of the U.S. and windows which have been subject to faulty or improper installation; damage or defects resulting during transportation, handling and installation; stresses arising from heat application causing temperature differentials over the glass surfaces or edges and/or stresses caused by building settlement or movement; abuse, neglect, misuse, accident, fire, flood, hail and wind, explosion or any other act of God or condition beyond the control of the manufacturer such as the exposure to harmful chemicals or polutants and normal weathering of vinyl surface and normal wear and tear of window hardware and attachments. Replacement components may vary in color or gloss in comparison to original components. TrueView by Interstate Window & Door Co. shall not be liable as a result of such variance.
Screens are intended to deter insect penetration, not to prevent forced entry or to prevent persons from falling through the screen and/or glass. Torn screen cloth is specifically excluded from this warranty.
TrueView reserves the right to change, discontinue, or alter any of its products, or the parts incorporated into any of its products, at its sole discretion. If an identical model, part or component is not available at the time of any claim under this warranty, TrueView reserves the right to substitute any other model, part or component as a replacement.
This warranty shall be valid only after being fully completed by the dealer, signed by the original purchaser (owner), and promptly mailed to TrueView by Interstate Window & Door Co. within 30 days after installation.
To obtain performance under this warranty, a representative of TrueView by Interstate Window & Door Co.shall be allowed to make a reasonable inspection of the window to determine if the claim is valid. TrueView may require that the defective part(s) be returned at your cost to receive free replacement parts. All claims must be in writing explaining the exact nature of the defect claimed and mailed to TrueView by Interstate Window & Door Co.
TrueView by Interstate Window & Door Co. is not liable for any incidental or consequential damages resulting from any defect. This warranty is made in lieu of all other warranties, expressed or implied.
This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
TrueView
Windows
Warranty Information
TrueView™ by Interstate
Windows & Doors
LIFETIME LIMITED TRANSFERRABLE WARRANTY
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